01
Before arrival
The coordinator helps align appointments, admission instructions, travel timing, accessible accommodation, ground transport, interpreter requirements, authorised family communication, and a practical emergency plan.
Support in China
A named coordinator, with clear non-clinical boundaries.
Each accepted patient is assigned a primary bilingual coordinator and a backup. The team supports practical continuity while the hospital leads all medical care.
The coordination line is not medical triage
New symptoms and medication questions are passed promptly to the hospital clinical team. Apparent emergencies are directed to local emergency services and the treating hospital.
02
During hospital care
Support can cover registration, qualified interpretation arrangements, daily practical check-ins, invoices, receipts, documents, and escalation to the responsible hospital contact.
03
What coordinators do not do
Coordinators do not diagnose, triage, interpret results independently, recommend treatment, alter medicines, provide unlicensed nursing, assess fitness to fly, or promise emergency admission.
04
Discharge and return
The coordinator tracks the bilingual discharge packet, medication and appointment information, travel arrangements, secure handover, and confirmation that a receiving clinician has the necessary records.
YOUR NEXT STEP
Understand our processPractical support belongs inside the care pathway.
Ask how the coordinator, interpreter, hospital team, and home clinician will work together.