A staged process designed to stop unsafe or unsuitable travel.

Minimal initial enquiry

We ask only for country or region, age group, a short diagnosis overview, urgency, and whether records exist.

• No file upload
• No pathology or imaging on the public form
• Urgent concerns redirected locally

Secure dossier and route review

With explicit consent and secure handling, the clinical file can be organised for an appropriately scoped specialty review.

• Confirmed condition, diagnosis, relevant imaging or tests, medicines, procedures, devices, and treatment history
• Current fitness, organ function, infection, anaesthetic and neurological risk
• Home-clinician, insurer, travel, rehabilitation, and caregiver context

Hospital and cost confirmation

The exact hospital site and team review the case. The patient receives a written route classification and itemised estimate.

• Named team and exact site
• Approved, off-label, trial, or investigational status
• Deposits, refunds, complications, extra nights, and change-of-plan terms

Travel readiness and China support

Travel proceeds only after written acceptance, funding, practical support, emergency arrangements, and home follow-up are aligned.

• Named primary and backup coordinator
• Qualified interpreter for consent and clinical discussions
• Hospital clinical contact for symptoms and emergencies

Discharge and return

The hospital leads discharge and fitness-to-fly decisions. The company coordinates the complete handover packet and receiving clinician.